At VOGVACHI, we are committed to delivering your eyewear safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
* Orders are processed within 1–2 business days after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During new launches, promotional sales, or festive seasons, order processing may take slightly longer.
2. Shipping Timeline
* Metro Cities: Estimated delivery within 2–5 business days.
* Other Cities & Towns: Estimated delivery within 3–7 business days.
* Remote Locations: Delivery may take 5–10 business days, depending on courier service availability.
Please note that these are estimated timelines and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
3. Shipping Charges
* Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
* VOGVACHI may offer free shipping on selected products or promotional campaigns at its sole discretion.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor your shipment’s progress.
5. Delivery
Orders will be delivered to the shipping address provided at the time of purchase. Please ensure that your address, contact number, and PIN code are accurate. VOGVACHI shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
6. Failed Delivery Attempts
If delivery cannot be completed due to the recipient’s unavailability or incorrect address details, the courier partner may attempt re-delivery. If the shipment is returned to us, additional shipping charges may apply for re-dispatch.
7. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery, please refuse to accept it and contact our customer support team immediately. If you accept a visibly damaged package, please report the issue within 24 hours of delivery, along with clear photographs of the package and product.
8. International Shipping
Currently, VOGVACHI primarily ships within India. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout. Any customs duties or import taxes imposed by the destination country shall be the responsibility of the customer unless otherwise stated.
9. Contact Us
If you have any questions regarding your shipment or this Shipping Policy, please contact our customer support team through the contact details provided on our website.