At VOGVACHI, we strive to process and dispatch orders as quickly as possible. Please review our Cancellation Policy before placing an order.
1. Order Cancellation by Customer
* You may request to cancel your order before it has been processed or shipped.
* Once an order has been packed, processed for dispatch, or shipped, it cannot be cancelled.
* To request a cancellation, please contact our customer support team as soon as possible with your order details.
2. Refund for Cancelled Orders
* If your cancellation request is approved before dispatch, a full refund of the amount paid will be initiated.
* Refunds will be processed to the original payment method used during purchase.
* Depending on your bank or payment provider, it may take 5–7 business days for the refunded amount to reflect in your account after the refund has been initiated.
3. Cancellation by VOGVACHI
VOGVACHI reserves the right to cancel any order under the following circumstances:
* The product is unavailable or out of stock.
* Payment could not be successfully verified or was unsuccessful.
* Incorrect pricing, product information, or technical errors.
* Suspected fraudulent or unauthorized transactions.
* Circumstances beyond our reasonable control that prevent us from fulfilling the order.
If VOGVACHI cancels an order after payment has been received, the full amount paid will be refunded to the original payment method.
4. Modification of Orders
Requests to change the shipping address, contact details, or products in an order can only be accommodated if the order has not yet been processed for dispatch. Once processing has begun, modifications may not be possible.
5. Non-Cancellable Orders
The following orders cannot be cancelled once processing has begun:
* Orders that have already been packed or shipped.
* Customized or personalized products, if offered.
* Any product specifically marked as non-cancellable on the website.
6. Contact Us
If you wish to cancel your order or have any questions regarding this Cancellation Policy, please contact our customer support team through the contact details provided on our website. We will make every reasonable effort to assist you as quickly as possible.